Michael Diaz

To obtain a full-time position in a fast-paced environment with an opportunity to utilize my organizational skills, customer service knowledge, and multitasking abilities.

- Assist customers with locating products specific to their needs
-Generate specialized orders for customers.
-Assemble Product Displays upon request
-Maintain quality control/satisfaction records

-Provide excellent service and ensure quality standards are maintained
-Resolve customer concerns with service or product quality
-Operate computerized order system and process customer's cash/credit card payment
-Motivate staff to maximize their productivity and quality of service
-Serve as In-Store Trainer to develop staff's skills in sales, customer service, and product knowledge
-Maintain smooth FOH operations and serve as liaison between Manager and wait staff

- Evaluate records for computer scanning
- Scan records
- Verify scanned documents for accuracy
- Information and data processing

Hospitality operations, customer service, sales, quality control, employee training, problem solving, MS Word, Excel,