Michael Diaz's Resume (Last updated April 2nd 2009)

To obtain a full-time Customer Service position in a fast-paced environment with an opportunity to utilize my organizational skills, customer service knowledge, and multitasking abilities.

provide excellent service and ensure quality standards are maintained
- interact with customers to learn of improvements in service and promotions
- resolve customer concerns with service or product quality
- operate computerized order system and process customer's cash/credit card payment
- motivate and troubleshoot staff to maximize their productivity and quality of service
- serve as In-Store Trainer to develop staff's skills in sales, customer service, and product knowledge
- maintain smooth FOH operations and serve as liaison between Manager and wait staff

- evaluate records for computer scanning
- scan records
- verify scanned documents for accuracy
- information and data processing

Hospitality operations, customer service, sales, quality control, sanitation, supervision, employee training, problem solving, MS Word, Excel, Internet